Product updates More ›
LLM gateway API now open for enquiries
Our LLM gateway API is now open for enquiries. Through one OpenAI-compatible interface, businesses can reach several leading models and mana…
New GPU compute servers available
To meet demand for model training and inference, we now offer GPU compute servers in 1- to 8-GPU configurations with CUDA, PyTorch and other…
RAG knowledge base supports more file formats
The RAG knowledge base now parses more formats, so you can import PDF, Word, Excel and web content directly.…
Kubernetes service adds autoscaling
The Kubernetes service now autoscales on CPU, memory and custom metrics — growing at peak times and shrinking when quiet to save cost.…
Tech guides More ›
What is a DDoS-protected server and how do you size it?
A DDoS-protected server is a normal server with traffic scrubbing in front of it. When an attack hits, malicious traffic is identified and f…
BGP multi-line vs single-line data centres
A single-line data centre connects to one carrier, so users on other carriers cross networks and see higher, less stable latency.…
MLPS 2.0 level-3 preparation checklist
Level-3 assessment covers technical areas (physical environment, network, boundary, computing environment, security management centre) and m…
How to roll out a RAG knowledge base
RAG (retrieval-augmented generation) has the model search your own material before answering, so answers are accurate and traceable.…
FAQ More ›
How do I upgrade a cloud server?
Sign in to the console, choose the server in your instance list, click "Change configuration", pick the new CPU, memory or bandwidth and con…
What documents does ICP filing need?
Company filings usually need the business licence, the legal representative’s ID, the site owner’s ID and verification photo, the domain cer…
How do I enable protection during an attack?
Call the 24/7 security hotline or open an urgent ticket with the domain or IP under attack.…
How do I request invoices and contracts?
In the console go to Billing › Invoices, enter your invoicing details and request a standard or special VAT invoice.…