Support channels
Open a ticket
Open a ticket in the console and track it end to end.
service@cloud-reliance.com
Response times
| Severity | Definition | Response target |
|---|---|---|
| P1 Critical | Service fully down | 15 minutes |
| P2 High | Service badly affected | 30 minutes |
| P3 Medium | Partial issue | 2 hours |
| P4 Low | Questions & requests | 1 business day |
* Targets only; your SLA governs.
FAQ
How do I upgrade a cloud server?
Sign in to the console, choose the server in your instance list, click "Change configuration", pick the new CPU, memory or bandwidth and con…
What documents does ICP filing need?
Company filings usually need the business licence, the legal representative’s ID, the site owner’s ID and verification photo, the domain cer…
How do I enable protection during an attack?
Call the 24/7 security hotline or open an urgent ticket with the domain or IP under attack.…
How do I request invoices and contracts?
In the console go to Billing › Invoices, enter your invoicing details and request a standard or special VAT invoice.…